Shipping & Returns
KidGPS is proud to offer free standard shipping* on all orders, placed on our website, to customers within the United States, with no minimum order sizes or exceptions.
No Hassle Returns!
We want you to be thrilled with your KidGPS.us order. If you are not 100% satisfied with your purchase, you can return your KidGPS tracking beacon to us for a full refund of the product price. So, if for any reason, you are not happy with your order, please contact our Customer Service team for help returning your product. We’ll even provide you with a return shipping label - That’s Right! - Free Shipping Both Ways!*
Orders from KidGPS.us come with our 30 day return policy. No fine print or gotchas here, all you have to do is send the product back to us in the original packaging, with the product in the same condition in which we sent it to you (new & unused). Here is how it works:
Orders from KidGPS.us can be returned up to 30 days from the original ship date.
Products must be returned in the same condition as shipped. That means new, and in the original packaging.
Return shipping is free for orders shipping from within the USA. To take advantage, use the pre-paid label provided to you through the return process.
Your returns will be sent to our fulfillment center where, usually within 3 business days, your shipment will be inspected and processed. From there, a credit will automatically be applied to your credit card or original method of payment. This usually takes around 7 days. Depending on your credit card company, an additional 2-10 business days may pass before the credit is posted to your account. We appreciate your patience and understanding.
Once your return is approved, we will refund the original purchase price of the product. Unfortunately, we will not refund any expedited shipping costs.
Refunds of product purchased from other than KidGPS.us, including purchases made at Amazon.com, are at the discretion of the individual retailer where the product was purchased.
NOTE: This return policy covers shipping, returns and refunds of KidGPS Tracking Beacons ONLY. Service subscriptions for KidGPS Tracking Beacons are NON-REFUNDABLE. You can cancel your ongoing subscriptions by clicking here.
*Please note free shipping (both ways) applies to orders to USA addresses placed directly on KidGPS.us. Free shipping may not be available on orders placed on Amazon.us. Customers are responsible for return shipping from outside the USA.